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Adaptive Reserve: The ability of a practice to be resilient. It facilitates adaptation during times of dramatic change.

Decision Aids (DA): Decision support interventions help people think about choices they face; they describe where and why choice exists; they provide information about options, including, where reasonable, the option of taking no action.

Group Visit: When multiple patients are seen as a group for follow-up or routine care. These visits are voluntary for patients and provide a secure but interactive setting in which patients have improved access to their physicians, the benefit of counseling with additional members of a health care team, and can share experiences and advice with one another.

Patient Centered Medical Home (PCMH): An approach to providing comprehensive primary care that facilitates partnerships between individual patients, their families, and their team of health care providers.

Plan-Do-Study-Act (PDSA) Cycle: An iterative four-step problem-solving process used for carrying out change and a model for continuous improvement.

Practice Facilitator: A health care professional, whoassists primary care practices in research and quality improvementactivities. Their work includes practice enhancement methods to facilitate system-levelchanges.

Practice-based Research Network (PBRN): A group of health care providers or medical clinics that are networked for the purpose of examining and evaluating the health care processes that occur in real world practices.